Список вопросов базы знаний

Put in the right word: You often have to give the names of two people who are prepared to write ___ for you.

Put in the right word: You write an application, or fill in the company's application form, and send it, along with your ___ and a covering letter.

Choose the correct answer. What is 'American Plan'? It is ___.

Choose the correct answer. What is 'Continental Plan'? It is ___.

Choose the correct answer. What is 'Demi-pension'? It is ___.

Choose the correct answer. What is 'European Plan'? It is ___.

Choose the correct word. A computer also makes it much easier to ___ any discount.

Choose the correct word. At the end of their stay guests ___ at the reception.

Choose the correct word. During their stay at a hotel, guests will ___ charges for the services they use in the hotel.

Choose the correct word. Guests may ___ a charge if they disagree with it.

Choose the correct word. Guests usually wish to see exactly what they are paying for, so the hotel should ___ the bill to show each item separately.

Choose the correct word. Guests will be very unhappy if the hotel ___ them and asks them to pay more.

Choose the correct word. If food is attractively displayed, customers will be ___ to buy.

Choose the correct word. In order to avoid problems the receptionist should ___ with the other departments in the hotel.

Choose the correct word. Most hotels ask guests who are leaving to ___ their rooms before lunchtime.

Choose the correct word. One way to find out about your customers, their needs and how much money they are willing to spend is to ask them to complete a(n) ___.

Choose the correct word. Some hotels ___ a luggage pass to show that payment has been received and the guest is free to leave.

Choose the correct word. The receptionist will ask the guests to ___ their bills before leaving the hotel.

Choose the correct word. The receptionist will ___ any valuables which have been deposited for safe keeping.

Choose the correct word. To be successful the hotel must ___ the needs of the customer.

Choose the word which best completes the sentence. Customers with valuable items should use the ___ provision.

Choose the word which best completes the sentence. Each day the ___ list shows the names of the guests expected.

Choose the word which best completes the sentence. Guests entering the hotel will find the reception desk in the ___.

Choose the word which best completes the sentence. Hotels may manage to fill vacant rooms with ___ bookings.

Choose the word which best completes the sentence. If guests lose their room keys, a member of staff can open their room door with a ___ key.

Choose the word which best completes the sentence. In order to be successful, a hotel must try to maximize room ___.

Choose the word which best completes the sentence. Messages for guests who are out should be placed in the appropriate ___ at the reception.

Choose the word which best completes the sentence. One of the jobs of a receptionist is to ___ complaints.

Choose the word which best completes the sentence. People who have booked but don't arrive are known as ___.

Choose the word which best completes the sentence. People who use the same hotel on several occasions are called ___.

Choose the word which best completes the sentence. The building is very old and the management have spent a lot of money ___ the original features.

Choose the word which best completes the sentence. The people who use a particular hotel are known as the ___.

Choose the word which best completes the sentence. The ___ around the hotel are beautifully planted with flowers.

Choose the word which best completes the sentence. This room is very quite as it's not at the front of the hotel. It is ___.

Choose the word which best completes the sentence. We apologize for any inconvenience caused during the ___ of the new swimming pool.

Choose the word which best completes the sentence. When guests arrive the receptionist usually asks them to sign the ___.

Fill in the missing preposition. Any telephone costs will be added ___ the bill.

Fill in the missing preposition. Chef won't put up ___ any nonsense in the kitchen.

Fill in the missing preposition. I'll think ___ how to promote your idea of a Japanese night, and we'll discuss it later.

Fill in the missing preposition. The manager is very preased ___ this month’s sales figures.

Fill in the missing preposition. The number of staff depends ___ the season.

Fill in the missing preposition. We still haven't heard ___ those guests about what flowers they want.

Fill in the missing prepositions It's been so cold that there's been no demand ___ soft drinks.

Fill in the missing prepositions. I'm relying (1) ___ you to sort (2) ___ this problem peacefully.

Fill in the missing prepositions. Mrs Brown has complained (1) ___ the food (2) ___ the manager.

Fill in the missing prepositions. These new computer key cards should cut down (1) ___ electricity costs as they turn the lights (2) ___ as soon as the guests go out.

Fill in the missing word. Customers usually make a phone call or send a fax to make a ___.

Fill in the missing word. Customers who regularly use the hotel may pay ledger ___ montly.

Fill in the missing word. Hotels often don't ___ specific rooms to specific guests until they arrive.

Fill in the missing word. Often you should add 10% or 15% of ___ to the restaurant bill.